Legislation · Chile
Chile reshapes business relations with older people
On June 1, 2026, Chile published Law No. 21,822 , the Comprehensive Law on Older Persons and the Promotion of Dignified, Active and Healthy Ageing, which establishes a new protection framework and redefines how companies must interact with older people, both as consumers and as workers.
On June 1, 2026, Chile published Law No. 21,822, the Comprehensive Law on Older Persons and the Promotion of Dignified, Active and Healthy Ageing, which establishes a new protection framework and redefines how companies must interact with older people, both as consumers and as workers.
The analysis was prepared by Fernando Jamarne, partner at Alessandri, and Francisco Espinoza, director of the firm’s Labour Practice.
Beyond its social objective, the law introduces concrete changes to business models involving ticket sales and access to cultural events —including art, theatre and musicals— and sporting events, as well as to labour management, particularly employment contracts and working hours.
The law also raises the applicable standards in areas that frequently give rise to legal contingencies, including non-discrimination, physical and digital accessibility, customer service and complaint handling.
In practice, this means that many decisions that are currently operational or commercial in nature —such as ticket sales, customer service or the assignment of duties to older workers— will acquire a legal dimension involving the promotion of rights and the establishment of safeguards.
Implementation errors may result not only in regulatory non-compliance, but also in consumer complaints, scrutiny by regulatory authorities and reputational risks associated with age discrimination.
The law will take effect on June 1, 2027, making this period critical not only for compliance, but also for adjusting processes, aligning internal teams and preventing contingencies in day-to-day operations.
Event producers: ticket quotas and discounts
Companies organising sporting, cultural or artistic events must reserve at least 5% of their tickets for older people, maintain that availability during the first 48 hours from the beginning of the presale or sale period and apply a discount of no less than 50% of the ticket price.
These discounted tickets must be advertised through the relevant sales channels, and the benefit may also be exercised through online platforms.
The tickets will be personal and non-transferable, and proof of age may be required.
In practice, these new requirements will require companies to redesign their sales structures, the information provided to the public and their event access control systems.
